Though Social Security Offices have closed to the public throughout the state and nationwide due to the threat of COVID-19, the Social Security Administration said benefits are still being paid and some services are still continuing.

“I want you to hear directly from me how the COVID-19 pandemic is affecting our services. The first thing you should know is that we continue to pay benefits,” Commissioner of Social Security Andrew Saul said in a statement. “Be aware that scammers may try to trick you into thinking the pandemic is stopping your Social Security payments but that is not true. Don’t be fooled.”

Though offices are not accepting visitors nationwide, Saul said many services are available online at He said assistance over the phone will also be available for those with a critical need that cannot be addressed online. 

Local benefactors can direct questions to the Decatur Social Security Office by calling 1-888-289-9185. 

Visit the SSA COVID-19 web page at for more information on which services are continuing and which are suspended, how to contact SSA, and important information about deadlines SSA is extending to ease the burden on the public and medical providers during the pandemic.

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